Hi, how can we help you today?

We pack orders within 1–2 business days (Mon–Fri). Order before 12:00 PM CET and it usually goes out the same or next working day.

The moment your box leaves us you'll get a shipping confirmation email with a tracking link.

Your tracking link sits in the shipping confirmation email. Can't find it? Check your spam folder first. You can also track your order on our track & trace page on the website.

Brand-new tracking numbers can take up to 24 hours to show their first scan. If nothing has moved after that, email us your order number and we'll chase it.

Your exact shipping cost is shown at checkout before you pay. No surprise fees on the final step.

Email us within 24 hours of ordering with your order number and the correct address. If the box hasn't left the warehouse yet, we'll update it.

Once the carrier has scanned a parcel we can't reroute it, but if it comes back to us we reship it free of charge.

Yes, as long as it hasn't shipped. Email us as soon as you can with your order number and what you'd like changed.

Already on its way? Our 30-day guarantee covers you from there.

Give it 48 hours first. Parcels often travel faster than their scans suggest.

Still stuck after that? Send us your order number. We'll open a case with the carrier and either reship or refund you.

Pop your address in at checkout. If we deliver to your country, the available shipping options and rates will appear before you pay.

It's our 30-day make-it-right promise. Picky eater? Not seeing a difference? Tell us within 30 days of delivery and we'll sort it out

And yes, that counts for opened jars.

Email us with your order number and what went wrong. We'll reply with the return instructions and the correct return address.

Please don't send anything back before you hear from us.

Banks can add a few days on their end. More than 15 business days since your approval email? Get in touch.

Send us a photo of the problem, your order number and a short description within 48 hours of delivery.

We'll ship a replacement or refund you in full, whichever you'd prefer.

Allergy & Itch for scratching, paw licking and irritated skin.

Still torn? Email us your dog's age, weight and what you're seeing.

Once daily, based on your dog's weight:

• Up to 25 lbs: 1 soft chew
• 26–75 lbs: 2 soft chews
• Over 75 lbs: 3 soft chews

Consistency beats quantity. Same time every day works best.

Most dogs show their first changes within 4–6 weeks. The bigger difference usually lands around month two or three.

Supplements build up over time, so give it a full jar before you judge.

They're vet-formulated for all breeds and sizes. For puppies under 12 weeks, pregnant or nursing dogs, or any dog on medication or with a diagnosed condition, check with your vet first.

Our chews support your dog's health, they don't replace veterinary care.

Omega-3, Quercetin, Colostrum and Vitamin E for skin and itch; probiotics, prebiotics, pumpkin, digestive enzymes and ginger for the gut; glucosamine, chondroitin and MSM for joints; a full vitamin blend for daily support.

No artificial colors, no artificial flavors, no fillers. Every ingredient is on our ingredients page.

Generally yes. A Daily Multivitamin alongside Hip & Joint is a common combination. Keep each one at its own weight-based dose, and check with your vet if your dog is on medication.

Break it into smaller pieces over their food, or warm it briefly in your hand to bring the salmon smell out. Most picky eaters come round within a few days.

Still refusing? That's what the 30-day guarantee is there for.

Somewhere cool and dry with the lid firmly sealed. Use within 90 days of opening for best freshness, and check the best-before date on the jar.

Yes. Every batch is third-party lab tested before it ships, and we produce in small batches so quality control stays tight.

Choose a delivery rhythm at checkout and your chews arrive automatically at 10% off. No reordering, no running out halfway through a jar.

Email us and we'll move it for you. Changes made before your renewal date apply to the next box.

Anytime. No fees, no phone calls. Cancel from your account, or send us an email. Just make sure it's before your next renewal date.

On the schedule you picked at checkout. We send a reminder email before each renewal, so nothing lands unannounced.

Update it in your account, or email us your order number and the new details.

All the usual cards plus the express wallets you see at checkout. The full list appears on the payment step.

Not at all. Guest checkout works perfectly, and every order email carries the links you need. Want an account later? Create one with the same email address and your orders will appear.

One code per order. Enter it at checkout before you pay. Codes can't be added to an order that's already placed, but tell us and we'll usually sort something out.